If you need help right away and don't know what to do - Call us at 904-261-0876 for immediate answers.
If death occurs at home and the death was expected --- if your loved one was registered with a home health care agency such as a hospice company, for example, and death was expected, contact that agency and they will dispatch appropriate personnel to the home to handle matters for you. They will contact the funeral home for you when you are ready for our transport personnel to come to the home. We suggest also calling the funeral home and informing us of the death so that we may begin our process of caring for your loved one's end of life needs.
It is important to note that, even if the death was expected, if your loved one WAS NOT registered with a home health care agency, then you will need to get in touch with the local law enforcement agency as they must confirm that a doctor will agree to sign the death certificate before the deceased can be moved to another location. Unless your loved one has a DNR (do not resuscitate) order, and depending on circumstances, resuscitation may be attempted by emergency medical personal.
If death occurs at home and the death WAS NOT expected - or if no one was present at the time of death --- You will need to notify local law enforcement before the deceased can be moved to another location.
If your loved one passes away while under the care of a facility — such as a nursing home, in-patient hospice facility or a hospital — staff from the facility will contact the funeral home as directed by the decedent's next of kin or person in charge of the deceased's affairs. [Be aware that, in most cases, hospitals and some hospices will notify an organ and tissue retrieval company of the death. That company will contact the legal next of kin to solicit the donation of the decedent's organs and tissue for transplant and/or research purposes. If the care facility has notified an organ retrieval company, the facility will not release your loved one's remains to the funeral home until you speak with the retrieval company.]